NOTE: Any additions or changes to an existing order must be made 30 minutes after the order is placed. Please make sure your credit card billing address is correct before placing your order or it may result in a rejection or multiple charges. These "pending" charges from an order that did not complete will drop off your account shortly.

WE WILL BE CLOSED THE ENTIRE MONTH OF MAY. WE ENCOURAGE EVERYONE TO ORDER ASAP TO ALLOW AMPLE TIME FOR ORDERS TO SHIP BEFORE MAY.



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  2. Shipping Policy
We ship worldwide through the US Postal Service via Priority Mail in most cases, or First Class Mail with delivery confirmation. Occasionally we may opt to use UPS or Fed-Ex if the customer requests such services, or if these shipping methods are less expensive. We try our best to save our customers money with flat rate boxes, etc.

WHEN TO EXPECT YOUR ORDER
At U-BRAID-IT we try to be as efficient as possible. If all items are in stock (we will contact you if otherwise), we will do our best to get them boxed and on their way within 48 hours. Keep in mind, holidays, weekends, and the occasional time we are away will slow the shipping process.

TRANSIT TIME
Transit times can vary, but are generally 2 to 5 business days (from when we ship) for Priority Mail within the US. Foreign orders can take anywhere from 10 to 14 days, depending on customs. If your package has not arrived in a reasonable amount of time, please contact us immediately so we can track your package.

SHIPPING ON SPECIALTY TOOLS
Our Specialty Tools are drop shipped by the builder from the state of Tennessee and are handled separately from any U-BRAID-IT packages. In most instances, shipping is through the US Postal Service via Priority Mail. 

INCORRECT ADDRESS OR FAILURE TO PICK UP A PACKAGE
In the event that you provide the incorrect address or fail to pick up a package and the package is returned as undeliverable, we will first contact you. The customer will pay the shipping to resend it.
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